Highly Experienced

The ChargePoint Services software team is highly experienced in the provision of critical messaging and monitoring software solutions.  Our Mission is to establish The GeniePoint Platform as the first choice, PAYG charging platform for Out of Home charging.

The GeniePoint Software Platform is a world-class electric vehicle charging back office system focussing on accurate and reliable data providing live status, availability of chargers and billing functionality.

We align it with reliable hardware products to provide active faulty monitoring aiming for 100% uptime of our GeniePoint Network.

Our customer interface – smartphone/website access provides live status – location, availability & charging status and our charging is based on pay for what you use, and we ensure interoperability across ALL GeniePoint networks.

Charge Point’s dedicated focus on consumer requirements and a complete understanding of the need for ‘ease of use’ by the client or customer mean our products reflect that focus and are known to be some of the most user‐friendly on the market today.

We select the best and most reliable hardware to suit the unique requirements of each customer, enabling us to provide an integrated and coordinated solution to meet your exact needs.

We believe that our customer care should be first class.  Our help lines are open 24/7, 365 days per year.  90% of calls are answered in under 20 seconds.  We are continually improving our fault reporting which has resulted in a 97% rate of “uptime” across the GeniePoint Network.

Our team consists of the most experienced and knowledgeable individuals across electric vehicle, software and motor industries, combined they make us industry experts and able to provide reliable and accurate information to help your organisation choose the best solutions for your business.

Providing electric vehicle charging facilities to customers visiting your business builds loyalty and increases time spent at your business.  Providing these services to your staff gives added incentive and can reduce costs as well as providing environmental benefits.

Employees can be offered “free fuel” as an incentive for changing to an electric company vehicle.

For more details visit HMRC Website.

Functionality

Network

Network Management

  • Real time Network status monitoring (operator, website, App)
  • Usage reporting and analysis
  • Network dashboard

Network

Fault & maintenance management

  • Fault monitoring and reporting
  • Fault diagnostics and repair management
  • Maintenance management and scheduling

Network

Access, Billing & Payment

  • Customer registration, RFID* issuance and access control
  • Tariff configuration and billing
  • Management of payment collection

End User

Access, Billing & Payment

  • Customer registration, RFID issuance and access control
  • Manage customer accounts and pre-payment
  • Implementation of loyalty schemes

End User

Customer care

  • 24/7 customer care from highly trained and knowledgeable staff
  • Technical queries regarding charging equipment and process
  • Resolution of tariff/billing issues

End User

Customer information

  • Real time information on network status (website & App)
  • Information about network expansion
 

Enquire about specific products or requirements

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Our Clients

ChargePoint Services were the original EV Network in the UK, responsible for planning and implementing the Olympic Games site in 2012.