How to use a GeniePoint Charger

To use a GeniePoint charger to charge your EV,
please follow the instructions below.

Using a GeniePoint

Read the information below explaining:   How to operate a GeniePoint charger, which cables are required for connecting to electric vehicles and some troubleshooting tips.

How to use a GeniePoint Rapid (AC or DC) Charger:

       1.       Ensure you have sufficient funds in your GeniePoint account for your charging session

       2.       Plug the correct connector from the charger (AC Mennekes, DC Chademo or DC CCS) into your EV.

       3.       Swipe your RFID access card against the charger reader and wait a few seconds for authorisation; or, if you are using our Mobile Web App via your smartphone, please select the charger from the Map page and press START.

      4.       Charging will commence

How to use a GeniePoint Fast (AC) Charger:

              1.       Ensure you have sufficient funds in your GeniePoint account for your charging session

             2.       Ensure you have your own mode 3 charging cable depending on your vehicle, either:

               ·      Type 1 to Type 2    OR      Type 2 to Type 2

           3.       Connect one end of the cable into your vehicle, then plug the other end into the charger

           4.       Swipe your RFID access card against the charger’s reader and wait for authorisation; or, if you are using our Mobile Web App via your smartphone, select the charger from the Map page and press START.

          5.       Charging will commence

          6.       To disconnect your vehicle from the charger, simply swipe your RFID card against the reader, wait a few seconds and remove the cable from the charger and then your vehicle.

How long will it take to charge my car?

There are three types of charging options:

   1.   Rapid charging takes as little as 20-30* minutes to achieve an 80% charge.

2. Home charging 3.6Kw – 7kW                                                        4-8* hours

  3.   Public charging 7Kw – 22kW                                                          1-4* hours

*Due to different battery sizes of electric cars, these times may vary. Cold weather conditions can also affect the time it takes to charge.

Charger Types

Rapid AC chargers

Rapid AC chargers offer power ratings of up to 43kW and they can typically charge 80 per cent of an electric car’s battery capacity in 20-30 minutes, depending on the on-board charger.

Rapid DC chargers

Rapid DC chargers supply up to 50kW of power and can recharge 80 per cent of a car’s battery in 20-30 minutes. Rapid DC chargers offer two different connector types, CCS and CHAdeMO, which are commonly found on most full electric vehicles.

Fast chargers – 7kW or 22kW

Our Fast chargers are available at many public places such as car parks and garage forecourts and are approximately twice as fast as a slow charger – 1 to 4 hours for a full charge.

Slow chargers – 3kW

Currently the most common type of charger available for electric vehicles – slow chargers produce up to 3kW of power, which is a similar rate to a standard 13 Amp three-pin plug.

Most electric vehicles are compatible with slow chargers and a full charge usually takes around 8 hours.

The Charger is displaying an error

Rapid charger:

Make sure your car is powered down and in park

Before you swipe your RFID card or press start from our drivers site to start your charge session, ensure the cable from the charger is securely connected to your vehicle.

Ensure your charging timer is turned off before you start charging (if applicable to your car)

If you are still having trouble charging your EV please contact our 24 hour helpline for assistance on 020 3598 4087.


The charger reads “Emergency Stop has been pressed

If you arrive at a charger with this message on the screen, please follow these steps which will clear the message:

   1.   Press the red Emergency Stop button

  2.   Wait for the LED lights at the top of the charger to turn red

  3.   Pull the Emergency Stop button outwards until it “clicks” back to normal position

  4.   Wait approximately one minute

  5.   Press and hold one of the silver “Stop” buttons until the LEDs turn green


AC Fast charger:

Ensure your car is powered down and in park

Before you swipe your RFID card or press start from our drivers site to start your charge session, ensure your cable is connected to your vehicle.


Charging Etiquette – Do’s and Don’ts when Charging

Do:

   1.   Ensure that the electric vehicle is parked in a position that makes it easy to insert the connector

  2.   Give the charger some time to register your access card after you present it to the reader

  3.   Use the same RFID card (or mobile account) to start and stop the charging session

 4.   Pay the local parking fee if applicable

 5.   Make sure that the cables are connected properly to the charger and the car before calling our help line

 6.   Ensure your charging timer is turned off before you start charging (if applicable to your car)

 7.   Charge up and move on – only occupy a charging spot whilst your car is charging – you may be subject to an overstay fee if connected to the charger for over an hour on rapid chargers and four hours on fast chargers.

 8.   If your charging session is completed – either when your battery is full or when you have adequate range to comfortably reach your destination – unplug and move your car, making way for a fellow plug-in driver

9.   Report any faults to our Customer Service helpline on 020 3598 4087

Don’t:

1.   Attempt to unplug somebody else’s vehicle when they are charging

2.   Leave cables trailing on the ground as they may cause a trip hazard

3.   Press the emergency stop to terminate the charge session unless it is an emergency

4.   Leave your card in your wallet when presenting it to the charger reader (our access card is unlikely to be the only RFID card in your wallet and may confuse the charge point)

“Reassuring”

Thank you to ChargePoint Services, it was a relief to speak to one of your operators who helped us find a reliable and working Charging station. Important as I had an eight month old baby in the back and she really appreciated my situation.

via email, August 2016

“Reassuring”

Thank you to ChargePoint Services, it was a relief to speak to one of your operators who helped us find a reliable and working Charging station. Important as I had an eight month old baby in the back and she really appreciated my situation.

via email, August 2016

“Reassuring”

Thank you to ChargePoint Services, it was a relief to speak to one of your operators who helped us find a reliable and working Charging station. Important as I had an eight month old baby in the back and she really appreciated my situation.

via email, August 2016

ChargePoint Services were the original EV Network in the UK, responsible for planning and implementing the Olympic Games site in 2012.